Help Center

We exclusively use high-quality gemstones and metals that are carefully selected and crafted.

Yes – all our stones are natural and not synthetically produced.

Yes, every piece is handcrafted with attention to detail.

We accept common payment methods such as credit card, PayPal, instant bank transfer, and more (see checkout page).

Yes, all payments are processed through secure, encrypted payment providers.

Yes, via Klarna or other available providers (depending on your region).

The charge occurs immediately after completing the order.

Within Germany, shipping is free on orders over 50 € (approx. 2–4 business days). For other EU countries, free shipping applies on orders over 100 €, and for countries outside the EU over 150 €. Delivery time for other European countries is approx. 2–8 business days. You can find further details on our "Shipping Information" page.

Germany: approx. 2–4 business days

Europe: approx. 2–8 business days

Yes, within 30 days of receipt. Within Germany, we cover the return shipping costs; in other European countries, the buyer bears the return shipping costs.

The refund will be issued via the original payment method once we have received and processed the return.

In Germany: no – we cover it. In other European countries, you must organize and pay for the return yourself.