Help Center

We only use high-quality gemstones and metals that are carefully selected and processed.

Yes – all our stones are natural and not synthetic.

Yes, each piece is handmade with attention to detail.

We accept common payment methods such as credit card, PayPal, Sofortüberweisung and more (see checkout page).

Yes, all payments are processed through secure, encrypted payment providers.

Yes, via Klarna or other available providers (depending on your region).

The debit will be made immediately after the order is completed.

Shipping is free within Germany (approximately 2–4 business days). Delivery to other European countries takes 2–8 business days. Shipping costs vary by region – see our "Shipping Information" page for details.

Germany: approx. 2–4 working days

Europe: approx. 2–8 working days

Yes, within 15 days of receipt. In Germany, we cover the return shipping costs; in other European countries, the buyer bears the return shipping costs themselves.

The refund will be processed via the original payment method once we have received and processed the return.

In Germany: no – we'll take care of it. In other European countries, you'll have to organize and pay for the return yourself.