Help Center

We ship your order from Germany to many countries worldwide, including numerous European countries. The available delivery countries will be shown to you at checkout.

US orders ship from Germany via DHL Paket International Economy. The minimum order is $120 USD. Shipping is $9.90 USD for orders from $120 to $299.99, and free for orders of $300 or more. Estimated transit time is 7–11 business days after dispatch. Orders below $120 USD cannot be completed at checkout.

US orders ship from Germany via DHL Paket International Economy. The minimum order is $120 USD. Shipping is $9.90 USD for orders from $120 to $299.99, and free for orders of $300 or more. Estimated transit time is 7–11 business days after dispatch. Orders below $120 USD cannot be completed at checkout.

We ship from Germany via DHL Paket International Economy. Estimated transit time to the United States is 7–11 business days after dispatch. Delivery dates are not guaranteed, and customs clearance may cause delays. We email your tracking link after dispatch.

Yes. Within Germany, you can also have your order delivered to a DHL Packstation or a suitable pickup location. Please ensure that you provide all necessary information for this.

US orders ship from Germany via DHL Paket International Economy. The minimum order is $120 USD. Shipping is $9.90 USD for orders from $120 to $299.99, and free for orders of $300 or more. Estimated transit time is 7–11 business days after dispatch. Orders below $120 USD cannot be completed at checkout.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

If you paid for your order with Klarna, we recommend also reporting the return to Klarna so that the payment can be adjusted accordingly.

For an approved US quality return, we refund your original payment method after receiving and processing the returned item. Please email support@nemomatheo.com first so we can arrange and pay for return shipping and provide complete return instructions.

For an approved US quality return, we refund your original payment method after receiving and processing the returned item. Please email support@nemomatheo.com first so we can arrange and pay for return shipping and provide complete return instructions.

For an approved US quality return, we refund your original payment method after receiving and processing the returned item. Please email support@nemomatheo.com first so we can arrange and pay for return shipping and provide complete return instructions.

For an approved US quality return, we refund your original payment method after receiving and processing the returned item. Please email support@nemomatheo.com first so we can arrange and pay for return shipping and provide complete return instructions.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

US returns are accepted only for quality issues. We do not accept change-of-mind returns or exchanges. Email support@nemomatheo.com with your order number, a description and photos of the issue. For an approved quality return, we provide complete return instructions and arrange and pay for return shipping. Please contact us before mailing anything back.

Our jewelry is primarily made of Stainless steel in combination with natural materials such as natural stones or pearls.

Each piece is deliberately selected – small differences in color or structure are part of its natural beauty.

Our jewelry made of Stainless steel are waterproof and suitable for everyday wear – for example, when washing your hands or in the rain.

👉 Note:

Products explicitly labeled as nickel-free are more delicate.

We recommend avoiding contact with water as well as chemical substances (perfume, cleaning agents, creams) as much as possible to extend their lifespan.

Stainless steel jewelry is generally robust, however:

The more gently you treat your piece of jewelry, the longer it will stay beautiful.

For sports, showering, or swimming we recommend taking off more delicate pieces beforehand.

Many of our jewelry pieces are nickel-free or labeled accordingly.

Please check the respective product description for precise information.

We use genuine natural materials.

Variations in color, grain, or structure are normal and make each piece of jewelry unique.

We offer common and secure payment methods, including:

• Credit card
  
• PayPal
  
• Sofort / Klarna (subject to availability)
  

The available options will be displayed during checkout.

Yes. All payments are processed via secure and encrypted payment systems .

Your payment details are not stored by us, but processed directly through certified payment providers.

Charges are typically made immediately after placing the order, depending on the selected payment method.

Yes. After successful payment, you will automatically receive an order and payment confirmation by email.